FAQ

When will my order ship?

All of our Commercial Grade Bounce Houses are in stock and ready to ship unless stated otherwise.  We get every order out at quickly as possible.  Orders ship out in 1-2 business days.

Do you offer financing?

We offer financing through Quickspark Financial.  Click on the Financing link from our checkout page, or apply here.

What is your return policy?

New, unused, unopened products in their original packaging may be returned for a refund within 14 days of purchase.  All returns are subject to a 20% restocking fee.  Shipping is paid by the buyer.  To initiate are return, please call us, or email info@gorillabounce.com.

What are your shipping options?

We ship everything out as fast as possible. Items typically ship in 1 - 2 business days. Currently we only ship to the lower 48 States due to the size and weight of our products. If you are shipping to a residential address or a commercial address without a loading dock / forklift, we'll add curbside delivery with a lift gate for an additional charge.

OPTION 1: Shipping to a Commercial Address with Loading dock / forklift. You must have a loading dock or forklift.

OPTION 2: Pick Up at Shipping Terminal. Please message me your zip code for the nearest terminal. We will ship the item to the terminal and you will pick it up there and load it into your vehicle.

OPTION 3: Ship to a Residential address or a commercial address without a loading dock or forklift. This is curbside delivery with a lift gate. The delivery driver will lower the shipment at the curb using a lift gate on the truck. It will be your responsibility to move the item into your garage. This is an additional Charge.